Voice Support

Troubleshooting Tips

Your phone line is dependent on the internet so you will need to verify that your internet service is up by opening a browser and going to a website that has the day’s date and time displayed, like www.timeanddate.com. If the site pulls up but the date and time are wrong, then you most likely do not have an internet connection. Please follow the steps for internet troubleshooting to resolve this issue.????If a power outage occurs, you will not be able to make or receive calls, including 911 calls, unless you have battery backup power for the?subscriber module and POE for internet connectivity. During a power outage, if you wish to conserve battery power for making and receiving necessary calls, such as emergency or 911 calls, you should avoid making unnecessary calls and not use Nextlink Internet services during the outage.? 8-hour holdover uninterruptable power supply (UPS) is $75 installed at the time of new service installation or add an additional $70 service call if dispatched after initial installation.? A 24 hour UPS is available for purchase for $350? installed at the time of new service installation or add an additional $70 service call if dispatched after initial installation. These battery backup systems can be purchased on your own directly from stores, Amazon or directly from UPS manufacturers.? ?For additional information and requirements on our CyberPower UPS click here? –?24 & 8? hour battery backup information

Do the following if you have an internet connection:

1.?Check the lights on the VoIP adapter. You should have a light for power, internet, and phone.

2.?If the lights indicate you have power, internet, and phone but you are not able to make calls, make sure the phone cord coming from the VoIP adapter leading to your phone is connected and is un-damaged.

3.?If you have power and internet lights but no phone, power cycle the VoIP adapter by unplugging the power for 10 seconds and plugging the power back in. You may also need to unplug the telephone, or remove the phone battery for 10 seconds, then reconnect the power cord or battery.

4.?If the steps above do not resolve your issue, please call our support team to assist you further.

ATA Connection Instructions

ATA Wire
Please follow the following steps to complete the installation of your ATA*:
1. Plug the blue network cable that is in the ATA box into the internet port of the ATA.
2. Plug the other end of the blue network cable into a free LAN port on your router. (If
your router was provided by Nextlink please plug the cable into any open port other
than the 1st port or the last port.

3. Plug one end of the power brick into the ATA and the other end into the power outlet.
(UPS power is preferred)

4. Wait for approximately 3-5 minutes and the device should pull its configuration and
show that line 1 is registered. To verify that line one is online, see the picture below.
(Note: Your ATA will only show one line registered, unless you have two phone lines, if
interested in having a second line please contact customer service)
5. To verify that your phone is functional please plug your phone cable into the line one
port of the ATA.

6. You can make a test call at this time.

If you have any questions or experience any issues please call 855.698.5464 or send an email to

*This device does not support fax, if you are interested in fax service please contact
customer support.

The Feature codes supported on Nextlink Voice Services

Call Forwarding
To Set Call Forwarding dial *30 + the phone number you wish to forward your inbound calls to (example: *30555-555-5555)
To De-Activate Call Forwarding dial *31

Call Return: *69
This feature is used to redial the last number which called you.

To access Voicemail dial 5001 and listen to the prompts

Do Not Disturb
This feature allows you to force all inbound calls to go to Voicemail.
To Activate DND: *78
De-Activate DND: *79

Voicemail Setup

By default all voicemail passwords are initially set to the last 4 numbers of the main phone number?on your account.
It is the purpose of this document to provide you(the customer) with a review on how to access your?voicemail box, listen to your messages, create greetings, and delete messages.

Accessing Your Voicemail Box
? Dial 5001 then press send or press the message button
? Once you arrive at the voicemail box you will encounter a prompt that asks you for your password?followed by the #(pound) symbol.
? If this is your first time accessing your voicemail box then you will encounter another prompt after?entering your password asking you to record your name followed by the #(pound) symbol
? If you do not know your password or you have forgotten it feel free to reach out to us at
855-698-5465 and we will be more than happy to reset it for you

Listen To New Messages & Delete Messages
? Once you have accessed your voicemail box(completed the steps in section 1) you will be given
several options in the main menu and you will need to press 1 to listen to new messages
? Once you have listened to the message you will again be given several options on how to proceed?and you will want to press 4 to delete the message you just listened to?Creating Greetings.
? Once you have accessed your voicemail box(completed the steps in section 1) you will be given
several options in the main menu and you will need to press 6 to access the greetings menu.
? Once you are in the greetings menu you will be given several options and you will need to press 1to create a greeting followed by the #(pound) symbol once you are done recording
? As soon as you are done recording you will be given the option to make the greeting you just
recorded your active one and you will do this by pressing 1 again when prompted.

For more tutorials and tips for users migrating to Nextlink Voice services, click here VoIP Phone Migration Tips

Polycom VVX 300 Tutorial

Polycom VVX 400 Tutorial

Polycom – How To Use Call Park Feature

Polycom – How To Add Favorites

Polycom – How To Restart Phone

Call NextLink at 682-333-0747 to get started today.